Frequently asked questions
What is a MovingSnap?
A MovingSnap is a custom-made video that brings your favorite memories to life — accessible through a private QR code you can scan anytime. You can send us photos and video clips (we’ll edit them into a short video), or send a finished video and we’ll host it for you.
What can I use a MovingSnap for?
MovingSnaps are perfect for:
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Weddings & anniversaries
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Family vacations
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Memorials
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Baby milestones
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Pet memories
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Birthdays, graduations & more
They also make beautiful gifts or keepsakes.
How much does it cost?
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Full MovingSnap: $29
We edit your photos and clips into a 1–3 minute video. Includes a QR code (digital + mailed) and 1 year of private online viewing. -
Upload Your Own Video: $19
Send us a finished video and we’ll provide a scannable QR code and 1 year of private online viewing. - Renewal (After 1 Year): $9/year
Keep your QR code and video link active with a simple yearly renewal.
What’s included with my order?
Every MovingSnap includes:
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A private online video link
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A scannable QR code (sent digitally + as a physical sticker)
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1 year of private online viewing
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Optional download add-on (one-time extra charge)
How many photos or videos can I include in a MovingSnap?
A 1-minute MovingSnap includes up to 19 images or short video clips. If you include fewer, we may repeat a few to maintain flow.
If you’d like to include more media, you’ll need to select a longer video version — every additional minute allows for 19 more items.
How long does it take?
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For full video edits, we typically deliver within 3–5 business days after receiving your files. If you upload your own finished video, it’s usually ready sooner.
Can I request a specific editing style?
We offer consistent templates with a cinematic, nostalgic, or fun feel — designed to work well with your photos and clips. Our goal is to deliver a great result without needing revision requests.
Can I request edits?
We aim to get it just right the first time by using a consistent, polished editing style based on what you choose — whether it’s nostalgic, upbeat, or cinematic.
If a special moment was missed, just let us know within 7 days of receiving your video. We’re happy to make small adjustments to ensure it feels right.
To keep things simple for everyone, we don’t offer full re-edits or major style changes — but most customers love their MovingSnap just the way it is.
Please note that full re-edits or style changes may require an additional fee.
What kind of files can I send you?
You can upload:
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Photos (JPG, PNG, GIF, Heif/heic)
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Video clips (MP4, MOV, AVI, MPG)
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Finished video files (if you’re using the upload-your-own option)
Each file can be up to 1 GB in size.
Can I upload from my phone?
Yes! Our upload form works from any phone, tablet, or computer. Just pick your files and submit — no technical skills needed.
What if I already have a finished video?
Perfect! Choose the “Upload Your Own Video” option. We’ll host it for you and send a QR code you can print, share, or stick onto a frame or album.
What happens after one year?
You can renew your private video access and QR code for just $15/year. If you don’t renew, your video will no longer be available through the QR link — but you can always restart later if needed.
Will my video be private?
Yes. Your video is stored securely and won’t appear in public galleries or search engines. Only people with your private link or QR code can view it.